User Agreement

 

USER AGREEMENT

This User Agreement (“Agreement”), sets out the terms and conditions governing the use of the J Labs Teknoloji Anonim Şirketi (“J Labs”) operated by https://jlabs.online/ website and all mobile games, mobile applications related to these games, software, updates, patches, downloadable content, virtual products, in-game purchases, and all related online services developed, published, or operated by J Labs. The aforementioned website, mobile games, and all related digital services shall collectively be referred to as the “Platform.”

By accessing the Platform offered by J Labs, visiting, downloading, installing, or using any mobile game or website, the User acknowledges that they have read, understood, and accepted the provisions of this Agreement. If the User does not accept this Agreement, they should not use the Platform or access the services offered by J Labs.

1. Scope and Subject of the Service

Mobile games offered by J Labs may encompass entertainment-oriented digital content, in-game progression systems, ad-supported or ad-free usage options, in-game virtual currencies, digital items, character appearances, equipment appearances, and similar virtual content.

Games are designed to run on mobile devices and may be offered through the Apple App Store, Google Play, or similar digital application stores. Internet connectivity, an up-to-date operating system, or certain technical requirements may be necessary for the games to operate. J Labs reserves the right to unilaterally modify, update, or discontinue the game content, features, pricing, and technical infrastructure.

Within the scope of mobile games, virtual currencies, character appearances, vehicle appearances, equipment, or other digital content may be acquired through in-game purchases. These products may only be used within the relevant game and have no monetary value in the real world. In-game purchases are collected through the user’s preferred application store account and are subject to the payment terms of the relevant store. Purchased digital content is non-refundable and cannot be converted into cash, unless otherwise stated. J Labs reserves the right to modify the in-game economy and the features of virtual products.

The Company’s services are intended solely for the User; resale or distribution for commercial purposes is strictly prohibited.

2. Types and Principles of Subscription

 

1. Types of Subscription 

In mobile games offered within the scope of the Platform, subscription services may optionally be provided to users. Subscriptions are offered in weekly and monthly periods. The User has the opportunity to review the scope, duration, and fee of their preferred subscription type on the Platform before initiating their subscription. The type, duration, and fee of the subscription may vary by game and current pricing information is available in the relevant application store. The User has the opportunity to review and approve the applicable fee before completing the subscription transaction. J Labs reserves the right to modify, update, remove, or create new subscription types and scope, based on applicable legislative provisions and commercial discretion. 

Users who purchase subscriptions may benefit from various advantages specific to the relevant game. These advantages may include privileges such as increased earnings in in-game currency (for example, double earnings), unlocking special characters, vehicles, equipment, or similar appearances (skins) in certain categories, providing an ad-free gameplay experience by removing mandatory advertisements, and daily in-game currency or reward grants. The scope of the advantages offered may vary by game and J Labs reserves the right to modify these advantages.

J Labs may apply different pricing within the scope of campaigns, promotions, discounts, or special membership advantages. These practices are limited to the specified duration and conditions and do not constitute an acquired right unless expressly stated otherwise.

2. Payment Methods and Collection

Payments for subscriptions and in-game purchases are made through the User’s relevant mobile application store (e.g., App Store, Google Play, etc.) account. Collection transactions are subject to the payment infrastructure and terms of the relevant store.

The User declares that they are authorized to use the account, card, or digital payment method used during payment. It is the User’s responsibility to ensure that payment information is kept up to date.

In the event that the subscription fee cannot be collected for any reason, the payment is rejected, there are insufficient funds, or the payment method becomes invalid, J Labs has the right to suspend or terminate the relevant subscription. If the payment failure is not remedied, subscription benefits may be suspended.

3. Automatic Renewal and Billing

Subscriptions are offered on an automatic renewal basis. When the User purchases a subscription, payment is collected through the relevant application store account together with the purchase confirmation. The subscription is automatically renewed unless cancelled by the user at least 24 hours before the end of the current subscription period. As a result of the renewal, the subscription fee is re-collected from the user’s store account. The User accepts that the subscription will automatically renew for the same period at the end of the selected plan period and that the current subscription fee will be collected via the registered payment method unless cancelled.

The subscription renewal fee is collected from the user’s application store account 24 hours before the end of the current subscription period. The renewal is carried out at the standard fee applicable to the relevant subscription plan on that date. The advertised fees include taxes (including VAT) required to be applied pursuant to applicable legislation. Other than that, if there are additional costs such as additional service fees, these matters will be separately and transparently communicated to the User. The stated prices may be applicable to certain countries; pricing may vary in different countries and collection may be made at amounts converted to local currency. J Labs reserves the right to update subscription fees in line with market conditions, operational policies, changes in tax rates, or application store policies. 

Billing transactions are processed electronically by the relevant application store and transmitted through the communication channels associated with the User’s store account. J Labs is not responsible for technical delays arising from billing processes conducted through application store systems.

4.  Amendments, Cancellation, and Refund

J Labs may announce changes to subscription terms or prices within the relevant mobile game, on the website, or through electronic notification where necessary. If the User does not cancel their subscription after the price change comes into effect, they shall be deemed to have accepted the updated fee and terms. Reminder notifications regarding the expiration date of the subscription may be made; however, the absence of such notification does not affect the validity of the renewal.

The User may manage their subscription and automatic renewal settings through the application store account from which they completed the purchase. Cancellation of the subscription must also be carried out solely through the relevant application store account. The cancellation must be completed at least 24 hours before the end of the current subscription period. If this period is not complied with, automatic collection may be carried out by the system.

No cancellation or partial fee refund is made for the current subscription period while the subscription is active. Where a free trial period has been offered, if the user does not cancel the subscription before the trial period expires, the relevant subscription fee will be automatically collected.

3. Provision of and Access to Digital Content

Subscription advantages, in-game virtual products, and other digital content offered by J Labs are automatically assigned to the user’s game account upon the successful completion of the payment transaction. Digital content is not subject to physical delivery and is provided electronically. In the event of a delay in content assignment due to technical malfunctions, application store delays, or internet connectivity issues, J Labs shall provide the necessary technical support within a reasonable time to the extent of its capabilities.

In the event that the in-game content purchased is not assigned to the User’s account, is assigned incompletely, or cannot be used due to a technical error, the User is obligated to notify J Labs through its official support channels within a reasonable time. J Labs shall carry out the necessary technical review and ensure the reassignment of the relevant content or the provision of an appropriate solution for requests found to be justified.

4. Right of Withdrawal 

Pursuant to Article 15(1)(g) of the Regulation on Distance Contracts, the User acknowledges that digital content will be performed immediately upon purchase confirmation and that, accordingly, such service falls within the exception to the right of withdrawal under the applicable legislation, and accepts that the right of withdrawal cannot be exercised. However, in the event that the digital content is clearly defective, unusable, or non-compliant with the legislation, the User’s rights arising from the Consumer Protection Law No. 6502 are reserved.

5. Obligations of the User

In some games, the creation of a user account may be required. The User is responsible for ensuring that all information provided when creating an account, during the subscription process, and throughout the continuation of the service is accurate, up to date, and complete. The user is responsible for the confidentiality of their account credentials and for all transactions carried out through their account. The User alone is responsible for any delays or grievances that may arise due to the provision of inaccurate or incomplete information, and J Labs bears no liability in such cases.

The User is responsible for the payment of subscription fees, for keeping payment information up to date, and for ensuring the validity of payment methods. In the event that payment information is not up to date or the payment transaction fails for any reason, J Labs reserves the right to suspend the service, suspend the subscription, immediately collect any accrued unpaid fees, or unilaterally terminate the agreement.

The User may only use their membership account themselves. They may not share, transfer, or rent account credentials to third parties. The User is obligated to ensure the security of their account; the User alone is responsible for any and all damages that may arise from the use of passwords or login credentials by third parties.

The User agrees not to use the Platform in a manner contrary to law, public morals, or public order; not to use cheats, bots, automation software, or any method that disrupts the functioning of the Platform; not to interfere with source code; not to reverse engineer; not to share unlawful content; not to engage in unfair and deceptive conduct; not to manipulate content; not to misuse the service; and not to infringe the rights of other users.

Upon detection of any of the prohibited acts listed above, J Labs has the right to immediately suspend or terminate the User’s subscription and to demand compensation for damages incurred or to be incurred. Furthermore, such acts may give rise to civil and criminal liability under the Turkish Penal Code, the Intellectual and Artistic Works Law, the Personal Data Protection Law, and other applicable legislation.

6. Obligations of J Labs

J Labs is obligated to offer the mobile games and digital services provided within the scope of the Platform in compliance with applicable legislation, the provisions of this Agreement, and principles of good faith. Subscription advantages, in-game virtual products, and other digital content are assigned to the user’s game account in the shortest technically possible time following the successful completion of the payment transaction.

J Labs is obligated to provide the necessary technical infrastructure and take reasonable security measures to enable the services to be offered in a reasonably uninterrupted and regular manner. However, the User accepts that temporary disruptions in services may occur due to maintenance work, updates, interruptions originating from third-party service providers (application stores, server services, etc.), or force majeure events. J Labs bears no liability for such situations.

J Labs has the right to issue updates for the purpose of maintaining the technical operation of mobile games, resolving errors, and improving the game experience. The User is obligated to install the updates required for the game to function properly. J Labs cannot be held responsible for performance issues that may arise due to updates not being installed.

J Labs also provides customer support services through official communication channels in order to respond to users’ support, technical issue reporting, or information requests. The User may submit support requests through the communication channels specified on the Platform. J Labs agrees to evaluate submitted requests within a reasonable time and to carry out technical review where deemed necessary.

The obligations of J Labs are limited to the provision of the services expressly specified in this Agreement and do not give rise to any liability for technical issues arising from the user’s device, internet connection, or third-party applications.

7. Advertisements and Third-Party Services

J Labs’s mobile games may contain advertisements. By using the Platform, the User accepts that banner advertisements, interstitial advertisements, rewarded advertisements (rewarded ads), video advertisements, or similar digital advertising formats may be displayed in the game. Ad display may be part of providing the free version of the game.

In some games, the user may optionally earn in-game rewards by watching advertisements. In this case, watching advertisements is entirely at the user’s discretion. However, in games subject to the free-to-play model, there may be mandatory advertisements shown by the system. An ad-free experience may only be offered within the scope of the relevant subscription plan or in-game purchase, and this scope applies only to the types of advertisements expressly specified by J Labs. Content originating from third-party platforms or content required to be shown pursuant to application store policies may fall outside this scope.

Ad display and measurement processes may be carried out through third-party advertising networks and service providers. In this context, certain technical data such as device information, advertising identifier (IDFA/GAID), IP address, and in-game interaction data may be shared with the relevant third parties in compliance with the legislation. These data processing activities are subject to J Labs’s Privacy Policy and the respective privacy policies of the relevant third parties. 

Mobile games may integrate with analytics services, error reporting systems, cloud server infrastructure, payment service providers, application stores, and other technical infrastructure providers. Through these third-party services, the purposes may include measuring game performance, improving user experience, detecting technical errors, processing payment transactions, and ensuring security.

The User accepts that third-party service providers are subject to their own terms of use and privacy policies. J Labs is not directly responsible for the data processing activities or service conditions of third parties; however, it exercises the necessary diligence to ensure that the appropriate legal basis is provided in compliance with the legislation where data is transferred.

J Labs reserves the right to occasionally modify its advertising policies, business partners, and technical integrations. These changes are made in compliance with applicable legislation and application store rules.

8. Disclaimer

J Labs provides all information, content, visuals, designs, software, functions, services, and subscription services offered through the Platform on an “AS IS” and “AS AVAILABLE” basis. In this regard, J Labs makes no express or implied warranty regarding matters such as the fitness of the Platform or services for a particular purpose, merchantability, uninterrupted or error-free operation, or non-infringement of third-party rights. .

J Labs exercises care to ensure that the information, descriptions, visuals, and content on the Platform are accurate, up to date, and complete. However, the User accepts that errors or deficiencies may exist in content due to technical malfunctions that may occur in the internet environment, delays in data updates, or typographical or system errors, and that J Labs assumes no liability for such situations.

The Platform and services may be temporarily or permanently interrupted from time to time due to maintenance, updates, technical failures, force majeure events, or third-party interventions. In such cases, J Labs makes no commitment that the system will always operate without interruption and without issue. The User accepts that they cannot make any claim against J Labs arising from the interruption of the Platform or the temporary or permanent blocking of access.

J Labs does not warrant that the data, content, or services provided through the Platform will meet the User’s expectations, specific needs, or fitness for a particular purpose. The User accepts that they assume all risks that may arise from the use of the Platform.

The Platform may from time to time contain links directing to third-party websites, applications, services, or content. These links are provided solely for convenience, and J Labs has no obligation to audit, verify, or warrant these third-party sites. The User accepts that access to such links is entirely at their own risk and that J Labs shall in no way be responsible for any direct or indirect damages that may arise from such access.

Furthermore, J Labs cannot be held responsible in any way for loss of revenue, data loss, business interruption, damage to commercial reputation, or other indirect damages that the User may suffer due to content or products/services obtained while using the Platform.

The User expressly accepts and acknowledges that J Labs provides its services and the Platform “as is,” that no warranty is given regarding the performance, continuity, security, or error-free nature of the services, and that J Labs limits its liabilities within the framework of this disclaimer.

9. Limitation of Liability

Although J Labs exercises the necessary diligence in providing the services within the scope of this Agreement, it cannot be held responsible in any way for delays, disruptions, or impossibility of performance arising from force majeure events. Force majeure events encompass not only natural disasters such as natural catastrophes, fire, flood, earthquake, storm, landslide, and lightning, but also epidemics, quarantine measures, war, mobilization, civil unrest, terrorist attacks, strikes, lockouts, interruptions in general internet and telecommunications infrastructure, power outages, decisions, actions, or dispositions of official authorities, import and export restrictions, embargoes, cyberattacks, logistical obstacles originating from third parties, and other unforeseeable events developing beyond the reasonable control of J Labs. In such cases, J Labs’s liability ceases and the User cannot make any claim for compensation on this basis.

Furthermore, J Labs bears no liability for situations arising from the User’s own fault. In this context, the User alone shall be responsible for any damages or delays arising from situations such as the User providing inaccurate, incomplete, or outdated information, failing to fulfill their payment obligation, or the payment information being invalid.

J Labs also reserves the right to pursue all legal remedies in the face of damages in the event that the User misuses the subscription service, attempts to resell it for commercial purposes, attempts to breach system security, infringes the rights of third parties, or acts in violation of the provisions of this Agreement. In this framework, J Labs has the authority to suspend the User’s account, terminate the agreement, demand compensation for damages, and, where necessary, apply to civil and criminal authorities.

The liability of J Labs towards the User for any reason whatsoever is in any event limited to the total amount actually paid to J Labs within the last 6 (six) months within the scope of the subscription type selected by the relevant User. In this context, J Labs is in no way responsible for the User’s indirect damages, loss of profit, loss of data, loss of reputation, loss of use, or liabilities that may arise towards third parties.

10. Intellectual Property Rights

All mobile games and their content offered by J Labs, including software, design, graphics, characters, game mechanics, trademarks, logos, and all other elements, belong to J Labs or its licensors. All trademarks, logos, designs, software, visuals, textual content, trade names, website interfaces, databases, catalogs, algorithms, subscription system infrastructure, and all other intellectual and industrial property elements belonging to J Labs are protected under national and international legal frameworks, in particular the Intellectual and Artistic Works Law No. 5846, the Industrial Property Law No. 6769, and other applicable legislation.

In this context, without the prior express written permission of J Labs, the User may not:

• Copy, reproduce, distribute, modify, or publish any content,
• Attempt to obtain source codes through reverse engineering,
• Interfere with the design or operation of the Platform in a disruptive manner,
• Use content for commercial purposes or make it available to third parties,
• Use J Labs’s trademarks, logos, or corporate identity elements for their own commercial activity or personal benefit,
• Scan, copy, or process databases for commercial purposes through automated systems (robots, bots, scrapers, etc.).

The User may benefit from the content offered on the Platform solely for personal and individual use purposes. This use does not constitute in any way a transfer of or grant of license to the intellectual property rights belonging to J Labs.

Any use contrary to the foregoing is unlawful, and J Labs reserves the right to demand compensation for material and moral damages arising from such infringements, to stop and prevent unlawful use, and to pursue civil and criminal remedies.

J Labs may, when it deems necessary for the protection of its intellectual and industrial rights, send a cease and desist notice, or immediately suspend or terminate the subscription. In the event of infringement, the User shall be obligated to cover all litigation costs, attorney’s fees, and damages suffered.

11. Protection of Personal Data

J Labs processes, retains, and protects the User’s personal data in accordance with the Personal Data Protection Law No. 6698 of Republic of Türkiye (“PDPL”), relevant secondary legislation, decisions of the Personal Data Protection Board, and, where applicable, the EU General Data Protection Regulation (“GDPR”), and other relevant data protection regulations. J Labs is obligated to take the necessary technical and administrative measures to ensure the security of personal data.

The User’s personal data is processed for the purpose of carrying out the mobile games and digital services offered within the scope of the Platform. In this context, personal data may be processed for the following purposes, without being limited thereto:

• The creation, management, and verification of the User account,
• The establishment, operation, and ensuring of the continuity of subscription services,
• The processing of in-game purchases and payment transactions,
• The provision of technical support and customer services,
• The improvement of game performance, detection of errors, and ensuring of security controls,
• The fulfillment of legal obligations and responding to requests from authorized institutions.

The User’s personal data is processed for purposes such as marketing activities, campaign notifications, promotional offers, advertising targeting, or profiling only upon obtaining explicit consent. The User has the right to withdraw their explicit consent at any time. The withdrawal of explicit consent does not affect the lawfulness of data processing activities carried out prior to the withdrawal. 

Personal data may be shared with third parties such as application stores, payment service providers, technical infrastructure and server service providers, analytics and security service providers, and authorized public institutions and organizations, to the extent necessary for the realization of the aforementioned purposes and in compliance with the conditions stipulated in the PDPL. Where cross-border data transfer is concerned, the necessary legal safeguards are ensured within the scope of Article 9 of the PDPL.

J Labs applies technical and administrative security measures in accordance with national and international standards for the purpose of protecting personal data against unauthorized access, loss, misuse, disclosure, or alteration. However, the User accepts that there is no absolute security guarantee for data transmission over the internet.

The User has the following rights within the scope of Article 11 of the PDPL:

• To learn whether your personal data has been processed, 
• If your personal data has been processed, to request information about it, 
• To learn the purpose of processing your personal data and whether it is being used in accordance with that purpose, 
• To know the third parties to whom your personal data has been transferred domestically or abroad, 
• To request correction of your personal data if it has been processed incompletely or inaccurately,
• To request the deletion or destruction of your personal data within the conditions stipulated in Article 7 of the PDPL, 
• To request that correction, deletion, or destruction operations be notified to third parties to whom your personal data has been transferred,
• To object to a result arising against you through the analysis of your processed data exclusively by automated systems, 
• To request compensation for damages in the event that you suffer harm due to the unlawful processing of your personal data. 

The User may exercise these rights by submitting an application to J Labs located at “Pınarbaşı Mah. Hürriyet Cad. Antalya Teknokent Uluğbey Ar-Ge 2 Binası No: 3A İç Kapı No: B25 Konyaaltı / Antalya,” in writing, or via [email protected] Registered Electronic Mail (REM), Secure Electronic Signature, Mobile Signature, or the e-mail address previously provided and registered in our system, or in accordance with other application methods determined by the DPA Board. J Labs shall conclude the applications within 30 (thirty) days. 

Detailed provisions regarding the processing of personal data are set out in the Privacy Policy published by J Labs and the disclosure text provided to the relevant person. The User declares, by using the Platform, that they have read, understood, and accepted such texts.

12. Amendments to the Agreement

J Labs has the right to unilaterally amend the provisions of this Agreement at any time. Amendments shall enter into force upon publication on the website. In the event of significant changes, J Labs may inform the User via their registered e-mail address or other communication channels.

If the User continues their subscription after the date the amendments are published, they shall be deemed to have accepted the new terms. The User has the right to cancel their subscription if they do not accept the amendments. 

13. Governing Law and Competent Court

The laws of the Republic of Turkey shall govern the implementation, interpretation, and operation of this Agreement. In disputes that may arise between the parties, the Consumer Arbitration Committees and Consumer Courts at the place of domicile of the consumer shall have jurisdiction. For disputes between J Labs and Users who do not have consumer status, the Istanbul Central Courts and Enforcement Offices shall have jurisdiction.